Key Responsibilities

- Customer Support & Inquiry Resolution:

- Serving as the main point of contact for customer inquiries, complaints, and feedback.

- Resolving issues promptly and efficiently to ensure a positive customer experience.

- Relationship Building & Maintenance:

- Regularly interacting with key clients to understand their ongoing needs and preferences.

- Building trust and maintaining strong rapport with regular and high-value clients.

- Customer Retention & Loyalty:

- Monitoring customer satisfaction levels through feedback, surveys, and engagement metrics.

Essential Skills Required

- Technical Knowledge: Understanding of manufacturing processes, machinery maintenance, and production systems.

- Problem-Solving: Ability to troubleshoot operational issues quickly under pressure.

- Communication: Transparent verbal and written communication to coordinate with maintenance, logistics, and management.

Pay: ₹13,600.00 - ₹15,500.00 per month

Benefits

- Cell phone reimbursement

- Flexible schedule

- Food provided

- Health insurance

- Leave encashment

- Provident Fund

Work Location: In person

📌 Customer Relationship Officer (Dankuni)
🏢 Bengal Paper Works
📍 Dankuni