Customer Relationship Executive (Bengaluru)

Customer Relationship Executive (Bengaluru)

05 Nov
|
ARCHIERIO DESIGN STUDIO
|
Bengaluru

05 Nov

ARCHIERIO DESIGN STUDIO

Bengaluru

Experience - 1 - 3yrs

Location : Sector 7th HSR Layout, Bangalore

Immediate Joiner

Good Communications

Job SummaryWe are looking for a energetic, result-oriented Sales Executive with experience in the interior design industry. The ideal candidate should have strong communication, client-handling, lead qualification, and sales conversion skills.

The candidate will be responsible for qualifying incoming leads, understanding client requirements, conducting office/showroom walkthroughs for walk-in clients, coordinating with the interior design team, and converting potential customers into successful projects.

Key Roles & Responsibilities1. Lead Qualification & Management

- Handle incoming leads generated through digital marketing, Meta Ads, website enquiries, referrals, and other sources.
- Qualify leads based on client requirements, budget, project location, timeline, and purchase intent.
- Identify potential customers and prioritize high-quality leads.
- Maintain accurate lead information and follow-up records in the CRM system.
- Schedule appointments and meetings with qualified leads.

2. Walk-in Client Handling & Office Walkthroughs

- Welcome and professionally engage clients visiting the office or showroom.
- Conduct detailed office/showroom walkthroughs, explaining the company's interior design services, materials, finishes, design concepts, and completed projects.
- Understand client expectations, design preferences, budget, and project requirements.




- Present the company's portfolio and explain the design-to-execution process.
- Build strong relationships with walk-in clients and convert enquiries into potential business opportunities.

3. Sales Conversion & Client Follow-ups

- Convert qualified leads and walk-in enquiries into confirmed interior design projects.
- Conduct regular follow-ups with prospective clients through calls, WhatsApp, emails, and meetings.
- Explain service offerings, project timelines, pricing structures, and design packages.
- Handle client objections and negotiate professionally to close deals.
- Achieve monthly sales targets and improve lead-to-conversion ratios.

4. Coordination with Interior Design Team

- Coordinate with interior designers to understand client requirements and arrange design consultations.
- Schedule client meetings, design presentations, and project discussions.
- Ensure smooth communication between clients, designers, and project execution teams.
- Support the preparation and explanation of project proposals and quotations.

5. CRM Management & Sales Reporting

- Update daily lead status, follow-up activities, and client interactions in the CRM.
- Maintain accurate records of qualified leads, walk-ins, scheduled meetings, and conversions.
- Prepare daily, weekly, and monthly sales performance reports.
- Track conversion rates and identify opportunities to improve sales performance.

📌 Customer Relationship Executive (Bengaluru)
🏢 ARCHIERIO DESIGN STUDIO
📍 Bengaluru

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