About Us

JaCaCo Private Limited is a fast-growing manufacturer of cocoa-based ingredients and specialty products, serving bakeries, hotels, ice cream brands, and food manufacturers across India. Certified to ISO 9001:2015 and FSSC 22000 (Version 6) standards, and recognized under the ZED Certification(Gold, Silver & Bronze), we are committed to delivering cutting-edge, sustainable, and high-quality solutions that meet the evolving needs of the food and consumer industries.

Position: Customer Relationship Manager (CRM)

Department: Customer Success / Sales / Customer relations

Experience: 0-2 Years

Employment Type: Full-Time (Only Onsite)

Working Days: Monday to Saturday

Location: Jarod- Vadodara, Gujarat

*Transportations facility will be provided from Vadodara.

Compensation Range- Upto 4 LPA (Depends on the interview)

Job Role

We are looking for a proactive and customer-focused Customer Relationship Manager to build and maintain strong relationships with customers, ensure exceptional customer experiences, and drive long-term customer satisfaction and retention. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a passion for creating meaningful customer relationships.

- Develop and maintain strong relationships with existing customers.
- Act as the primary point of contact for customer inquiries, concerns, and escalations.




- Ensure timely resolution of customer issues by coordinating with internal teams.
- Regularly engage with customers through calls, emails, and meetings to understand their needs.
- Monitor customer satisfaction and identify opportunities for service improvement.
- Build customer loyalty and increase retention through proactive relationship management.
- Maintain accurate customer records and interaction history in CRM systems.
- Coordinate with Sales, Marketing, Operations, and Customer Success teams to deliver a seamless customer experience.
- Gather customer feedback and provide actionable insights to management.
- Identify opportunities for upselling and cross-selling products or services.

Qualification:

- Bachelor's degree in commerce, Business Administration, Marketing, Communication, or a related field.
- 0-2 years of experience in Customer Success, Customer Service, Relationship Management, or Customer Account Management.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Proficiency in CRM software and Microsoft Office tools.
- Strong problem-solving and conflict-resolution skills.
- Ability to manage multiple customer accounts simultaneously.
- Customer-centric mindset with attention to detail.

Interested candidates can apply to: [email protected]

📌 Customer Relations Manager (Vadodara)
🏢 JaCaCo
📍 Vadodara