Description and Requirements

Job Title- India Customer Quality Management

1. - Customer using scenario clarification by co-working with Service team,
- Initial local FA and co-work with back-end team for deep FA if necessary
- Customer solution deployment

1. Continuous Improvement

Regarding IFIR/RA/PSI, co-work with service team and quality KPI/PQM team,
- Analyze quality data to narrow down the main detractors
- - Deploy proactive solution in field and release tips if necessary.
- Drive Fupan for field issue if necessary

1. BMS

Acting as the India quality focal, to organize or coordinate
- India routine BMS
- India region/Service teams related workshop & process mgmt.

1. VOC

- As quality owner to support the customer visit for critical field issue.
- VOC case owner, drive Identification, analysis and improvement with support of backend team to enhance customer satisfaction.

Qualifications & Experience Required

- Education: Bachelors degree or above, preferably in Electronics Engineering, Mechanical Engineering, or related fields ‌




- Experience:‌7 years & over five years of quality-related work experience in the computer industry, with in-depth knowledge of personal computer hardware & software failure analysis capabilities and quality data analysis capabilities. PC experience is must.
- ‌Collaboration‌: be proficient in communication skills to engage effectively with customer and cross-functional teams.
- Customer synergy‌: Demonstrated ability to maintain solid customer relationships, addressing customer requirements proactively.
- ‌Quality tools‌: Hands-on experience with PFMEA, NUDD, DFX, etc. quality tools.
- ‌AI application‌: Understand basic logic of machine learning and AI large models.
- ‌Office skills‌: Advanced proficiency in Excel (data analysis, modeling) and PowerPoint (report design, presentation)‌ preference for basic Power BI capability.
- ‌Language‌: Fluency in English (written and spoken) for cross-cultural communication‌.
- Travel requirement: Be available for business trips when necessary.

📌 Customer Quality Management (Bengaluru)
🏢 Lenovo India Private
📍 Bengaluru