Job highlights

- Qualifications . Graduate Degree(Required). 1 year of Inbound call handling experience (Required).
- Excellent English written and oral communications skills (Required).

Experian is looking for Customer Care Specialists to join our growing Call Center in India, reporting to our customer care supervisors. This is a great opportunity for someone who is passionate about providing excellent customer service, can interpret consumers written or verbal grievances or disputes, and has computer skills. You are willing to participate in professional development activities to stay current on industry knowledge our standard operational procedures.

What you ll be doing

Receive inbound calls handling for our different lines of business

Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports

Handles consumer issues. Interprets and analyzes consumers written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling





Educates consumer on dispute management and offer options for immediate resolution

Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers requests/concerns.

Maintains the integrity of the database by ensuring data quality and accuracy.

Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations.

Qualifications

- Graduate Degree(Required)
- 1 year of Inbound call handling experience (Required)
- Excellent English written and oral communications skills (Required)
- Demonstrated commitment to delivering professional and customer-focused service.
- Ability to perform effectively in a rapid-paced, high-volume operational environment.
- Proficient in multitasking, time management, and computer systems navigation. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Care II (Voice Process) Professional (Hyderabad)
🏢 Experian
📍 Hyderabad