Job Summary

We are seeking a proactive and customer-oriented Customer Care Executive to support our Service Department. The candidate will be responsible for handling service-related inquiries, scheduling service appointments, coordinating with technicians, and ensuring timely resolution of customer issues to maintain high levels of customer satisfaction.

Key Responsibilities

- Handle incoming calls, emails, and service requests from customers
- Register service complaints and create service tickets in the system
- Follow up with customers regarding service status and completion
- Ensure timely resolution of service-related concerns
- Maintain accurate records of service interactions and updates
- Escalate unresolved or critical issues to the Service Manager
- Collect customer feedback after service completion




- Support warranty claims and documentation (if applicable)
- Ensure adherence to service standards and response time targets

Required Skills & Qualifications

- High school diploma or Bachelor’s degree (preferred)
- Proficiency in Hindi language is a must.
- 1–3 years of experience in customer service or service coordination
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Basic knowledge of CRM or service management software
- Ability to handle customer complaints professionally

Job Type: Full time Pay: ₹11,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (Aluva)
🏢 MATRIX STORE
📍 Aluva