- Handle customer inquiries and resolve issues professionally.

- Provide timely and effective solutions to customer complaints.

- Build robust relationships with customers to ensure long-term satisfaction.

- Collaborate with internal teams to improve overall customer experience.

- Maintain accurate records of customer interactions and transactions.

- Identify opportunities to upsell and cross-sell products or services.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Customer Success Associate,

Industry Type: Retail,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills analytical skillscommunication and interpersonal skillscommunication skillscustomer carecustomer complaintscustomer experiencecustomer serviceupsell

📌 Customer Care Associate (Mumbai)
🏢 Shoppers Stop
📍 Mumbai