Company Description CHARISMA GROUP is one of India’s innovative and dynamic sales and marketing organizations, established in 2008 and working with leading companies across the country on branding, client servicing, and advertising initiatives. The company provides client representation, customer acquisition, advertising, and business promotion services to major Fortune companies and leading banks such as ICICI Bank, HDFC Bank, YES Bank, IndusInd Bank, AU Bank, and IDFC.

CHARISMA GROUP offers structured managerial training, certifications at each management level, and exposure to diverse areas of business and management. Team members benefit from a supportive work culture, mentor programs with experienced business professionals, and opportunities for fast progression. The organization seeks ambitious individuals who are ready to grow into future leaders in the corporate world.

Role Description This is a full-time, on-site Customer Care Executive role based in Indore.

The Customer Care

Executive will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and ensure a positive service experience across various campaigns (events, B2B, and B2C). Daily responsibilities include managing customer queries via phone and other communication channels, providing clear and accurate information, maintaining records of interactions, and following up to ensure customer satisfaction.



The role involves coordinating with internal teams, supporting sales and marketing initiatives through effective customer communication, and adhering to company policies and service standards.

The Customer Care

Executive is expected to be confident, goal-oriented, and committed to delivering high-quality service while contributing to a collaborative and energetic work environment.

Qualifications

- Candidates should possess strong Customer Support, Customer Service, and Customer Satisfaction skills, with a focus on building positive long-term relationships.
- Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening abilities.
- Candidates should possess Sales skills, with the ability to identify customer needs, explain products or services, and support acquisition and retention efforts.
- Candidates should demonstrate problem-solving abilities, attention to detail, and a customer-first mindset.
- Candidates should be comfortable working on-site in Indore, with the ability to work full time and adapt to a fast-paced setting.
- A bachelor’s degree in any discipline is preferred; prior experience in customer-facing roles or sales will be an advantage.
- Proficiency in basic computer applications, CRM tools, and documentation of customer interactions is beneficial.

📌 Customer Care Executive (Indore)
🏢 CHARISMA GROUP
📍 Indore