We are seeking a dedicated and enthusiastic Customer Care Associate to join our team in the Mumbai region. The ideal candidate will be responsible for providing exceptional customer service through both inbound and outbound calls. As a Customer Care Associate, you will play a crucial role in ensuring customer satisfaction and addressing inquiries effectively.

Key Responsibilities

- Handle inbound calls from customers, addressing their queries and providing solutions in a timely manner.
- Make outbound calls to follow up with customers, ensuring their needs are met and gathering feedback on services.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Document customer interactions accurately in the system for future reference.
- Collaborate with team members to improve service delivery and customer experience.




- Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills

- Strong communication skills, both verbal and written.
- Ability to handle customer inquiries and complaints with patience and professionalism.
- Familiarity with BPO and voice processes is preferred.
- Experience in inbound and outbound calling is a plus.
- A customer-centric approach with a focus on delivering quality service. If you are passionate about customer service and looking to grow your career in a dynamic workplace, we encourage you to apply for this exciting opportunity as a Customer Care Associate.

Industry

BFSI

Department

Customer Service (Domestic)

📌 Customer Care Associate (Mumbai)
🏢 RCJ Employ HR Services
📍 Mumbai