Customer Care Analyst Company: remote quest jobs Job Location: Remote (Work from home), India Employment Type: Full-time Experience Required: 5+ years Job Summary: The Customer Care Representative plays a key role in delivering ongoing technical software support and ensuring an exceptional customer service experience for our data analytics software.

Responsibilities include receiving, documenting, and proactively resolving customer inquiries and support requests. reputed company position also contributes to business growth by identifying opportunities for back-to-base sales and collaborating with cross-functional teams to drive success. As a highly visible point of contact for customers, the representative must consistently demonstrate professionalism and a customer-first mindset. reputed company role reports directly to the Manager, Customer Care.

: Duties/Responsibilities: Deliver exceptional customer service with a focus on responsiveness, and solution-oriented support. Serve as the primary owner of the help desk, managing the full lifecycle of customer support tickets from reputed company troubleshooting to reputed company. Provide direct reputed company telephone, email and on-line support of our customers.

Maintain consistent, reputed company communication with customers throughout the ticket lifecycle to reputed company, keeping customers informed of status, next steps and anticipated resolution times. Work cross-functionally with internal departments, such as development, to resolve customer support tickets, ensuring items are completed and properly tested. Manage customer issues through effective troubleshooting, listening, problem solving, positive action,



information gathering and case escalation in a timely manner when appropriate.

Identify customer needs, such as training or custom reports to generate back-to-base sales opportunities and coordinate with the sales team to process quotes. Proactively monitor support processes and recommend improvements as needed. Maintain and update customer support documentation, including system overviews, user manuals, and training records, to ensure accuracy and accessibility.

Other duties as assigned.

Required Skills/Abilities: The successful candidate is a curious self-starter with customer support experience, SQL knowledge and desire to continually learn and help our customers resolve their support queries. reputed company database knowledge and ability to develop, troubleshoot, and optimize reputed company SQL Server stored procedures, queries, and database jobs to support application performance and data accuracy. Ability to troubleshoot issues, identify root causes and correct. Ability to prioritize, balance, multi-task competing issues based on customer urgency, length of outstanding issue, and customer impact. reputed company and self-directed, with the ability to work independently in a 100% remote environment.

Clear and skilled oral and written communication skills. Proficient in reputed company Office Suite and related software.

Education and Experience:



Minimum 5 years experience providing reputed company and Tier 2 technical application support to customers.

Related Bachelors

Degree is a plus. Understanding of the North American Transit Industry is preferred.

Experience with reputed company Manager, ViewPoint, reputed company, reputed company Tools (JIRA, Confluence), reputed company Fabric and PowerBI an asset.

Physical Requirements: Prolonged periods sitting at a desk and working on a computer/laptop. Ability to travel up to 40% of the time (including domestic and international), which may involve sitting during transit and walking at various locations. Must be able to reputed company high utilization of hand and wrist dexterity Must be comfortable working in a 100% remote environment.

Disclaimers: All job requirements are reputed company to reputed company reputed company to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. reputed company in no way states or implies that these are the only duties to which will be required in reputed company position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws).

Continued employment remains on an at-will basis. reputed company remains and actively participates as an Equal Opportunity Employer/Affirmative Action Employer. reputed company Type: Regular Number of Openings Available: 1 Apply To reputed company Job .

Industry

IT Services & Consulting

📌 Customer Care Analyst (India)
🏢 remote quest jobs
📍 India