– Travel Process Executive (Blended Process)Job Location: Sector 30, Gurugram

Work Mode: Work From Office

Experience Required: Minimum 1 Year in Travel Process

Salary: Up to ₹30,000 per month

Working Days: 5 Days a Week

Process: Blended – 20% Voice & 80% Non-Voice

Job OverviewWe are seeking experienced and customer-focused professionals for our Travel Process. The ideal candidate should have at least one year of relevant experience in the travel industry, along with strong communication, customer service and problem-solving skills.

The role involves handling customer queries through voice and non-voice channels, ensuring timely resolutions and delivering a high-quality customer experience.

Roles & Responsibilities

- Handle customer queries related to travel services through voice and non-voice channels.
- Provide accurate information and assistance regarding travel-related bookings, services and customer concerns.
- Resolve customer queries efficiently while maintaining service quality and customer satisfaction.
- Manage customer interactions through email, chat and voice support, as applicable.




- Ensure accurate documentation and timely follow-up on customer requests.
- Adhere to process guidelines, quality standards and performance parameters.
- Maintain professional communication and a customer-centric approach.

Required Skills & Qualifications
- Minimum 1 year of experience in the Travel Process is mandatory.
- Excellent verbal and written communication skills.
- Good customer-handling and problem-solving abilities.
- Basic computer knowledge and familiarity with customer support tools.
- Ability to manage multiple customer queries efficiently.
- Comfortable working in a blended process with 20% voice and 80% non-voice responsibilities.

Compensation & Benefits
- CTC up to ₹30,000 per month.
- 5 working days per week.
- Both-side cab facility, subject to applicable hiring zone.
- Work-from-office opportunity at Sector 30, Gurugram.

Employment Details
- Employment Type: Full time
- Work Location: Sector 30, Gurugram
- Work Arrangement: On-site

Note: Candidates with prior experience in the Travel Process and strong communication skills are encouraged to apply.

📌 CSE-Travel Process (Blended support) (Gurugram)
🏢 Transcom India
📍 Gurugram