- Support the execution of the CRM strategy , co-ordinating and executing activity utilising the full mix of communication channels on offer – email, direct mail, in-order documentation, customer care and private events

- Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations

- Provide creative ways to target and reward our customers

- Demonstrate a flexible attitude and be responsive to change and last minute requests

- Present complex data clearly to stakeholders managers across the business, ensuring that you provide insights & customer trends through data

- Provide general administrative assistance to the wider Direct Audience Engagement team





- Define, support and coordinate the retention strategy in junction with the Senior CRM Manager

- Manage CRM Promo campaigns

- Work closely with the CRM Analyst to report on the campaigns

- Work closely with the Senior CRM Manager & the CRM analyst on developing initiatives to retain and increase the value of our Top clients

Pay: ₹20,000.00 - ₹30,000.00 per month

Education

- Bachelor's (Preferred)

Experience

- Customer relationship management: 2 years (Preferred)

Language

- English (Preferred)

- Hindi (Preferred)

Work Location: In person

📌 CRM Executive (Greater Noida)
🏢 Quench u0026
📍 Greater Noida