We are seeking a highly motivated and customer-focused CRM Executive with experience in the Real Estate industry. The ideal candidate should have solid communication skills, a customer-first mindset, and proven experience managing the end-to-end customer journey from booking through handover.

Key Responsibilities:

- Manage customer relationships throughout the complete property lifecycle, from booking, documentation, payment follow-ups, possession, and handover.

- Act as the primary point of contact for customers and ensure exceptional customer experience.

- Handle customer queries, complaints, and escalations professionally while ensuring timely resolution.

- Coordinate with Sales, Projects, Finance, Legal, and Operations teams to ensure seamless customer communication.

- Maintain accurate customer records and provide regular updates on project milestones.

- Build long-term relationships with customers and enhance customer satisfaction.





- Ensure adherence to CRM processes, quality standards, and service-level commitments.

Mandatory Requirements:

- Bachelor's Degree in Engineering (B.Tech) is mandatory.

- 3-8 years of experience in Real Estate CRM.

- Hands-on experience in managing customers from booking stage to final handover/possession.

- Excellent English communication and interpersonal skills.

- Strong customer management and stakeholder coordination abilities.

- Experience handling voice interactions, customer meetings, and service escalations.

Preferred:

- Experience dealing with luxury residential projects, premium customers, or HNI clientele.

- Exposure to customer service processes within high-value industries.

- Proficiency in CRM tools and Microsoft Office.

📌 CRM Specialist (Hyderabad)
🏢 Latinem Private
📍 Hyderabad