– CRE / CRM Executive

Company: Monocoque Pvt Ltd

Location: Cochin, Kerala

Industry: Construction / Interior Design

Experience: Minimum 1 year

Employment Type: Full-time

Job SummaryMonocoque Pvt Ltd is looking for a customer-focused and proactive CRE / CRM Executive with a minimum of 1 year of experience in the construction or interior industry. The candidate will manage customer relationships, coordinate with internal teams, handle enquiries, and ensure customer satisfaction throughout the project lifecycle.

- Key ResponsibilitiesHandle customer enquiries through phone calls, WhatsApp, and email.
- Follow up with prospective and existing customers.
- Coordinate with sales and design teams for client meetings and site visits.
- Maintain and update customer information in the CRM system.
- Provide regular updates to clients regarding project progress and timelines.
- Coordinate with project managers and execution teams to address customer concerns.
- Handle customer complaints and ensure timely resolution.




- Conduct post-project follow-ups and collect customer feedback.
- Maintain records of customer interactions and follow-up activities.
- Support sales and marketing teams in lead conversion and customer retention.
- Prepare daily and weekly customer follow-up reports.
- Qualifications & RequirementsMinimum 1 year of experience in CRE / CRM or customer relationship management.
- Experience in construction or interior design industry preferred.
- Excellent communication and customer-handling skills.
- Knowledge of MS Office, Excel, and CRM software.
- Robust coordination, follow-up, and problem-solving abilities.
- Fluency in English and Malayalam.
- Ability to manage multiple clients and tasks efficiently.

SalaryAs per industry standards and based on experience.

Interested candidates may submit their updated CV to [email protected]

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