Designation: Credit Controller

Work Location: Ahmedabad/Hybrid

Reports to: Manager - Operations

Department: Finance & Accounts

Position Overview

We are looking for a credit controller who will be responsible for managing and collecting outstanding receivables from UK-based customers to ensure healthy cash flow and minimize overdue debt exposure. The role involves proactive credit control activities, including debt collection, account reconciliation, cash allocation support, dispute resolution, and monitoring customer payment behavior. As a key point of contact for customers, the Credit Controller works closely with sales, operations, and finance teams to resolve payment issues, maintain robust client relationships, and ensure adherence to agreed credit terms. The role also supports month-end reporting, aged debt reviews, and continuous improvement initiatives aimed at enhancing collection efficiency, reducing Days Sales Outstanding (DSO), and mitigating credit risk while supporting overall business objectives.

Responsibilities

Credit Control & Collections

- Manage and monitor the Accounts Receivable ledger for assigned UK customers.
- Conduct proactive collection activities through calls, emails, and correspondence.
- Follow up on overdue invoices and ensure timely recovery of outstanding amounts.
- Negotiate payment plans and resolve payment disputes where applicable.
- Escalate delinquent accounts in line with company policies.

Customer Account Management





- Maintain accurate customer account records and payment histories.
- Reconcile customer accounts and investigate discrepancies.
- Resolve billing, invoicing, and payment allocation issues.
- Build and maintain strong relationships with customers to facilitate prompt payments.

Cash Flow Management

- Support achievement of monthly cash collection targets.
- Provide accurate cash collection forecasts.
- Monitor aged debt and recommend actions to reduce overdue balances.
- Minimize bad debt exposure and support debt recovery initiatives.

Stakeholder Management

- Collaborate with Sales, Customer Service, Finance, and Operations teams to resolve customer issues.
- Work closely with customers to address and prevent payment delays.
- Participate in regular review meetings relating to debtors and cash collections.

Reporting & Compliance

- Prepare and maintain AR aging reports and collection dashboards.
- Ensure compliance with company credit policies and procedures.
- Support month-end and year-end activities related to receivables.
- Identify process improvement opportunities to enhance collection efficiency.

Key Success Measures

1. Cash Collection Achievement
2. Debtor Days (DSO)
3. Collection Effectiveness
4. Aged Debt Control
5. Bad Debt Reduction

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Credit Controller (Ahmedabad)
🏢 Qx India Technology Services
📍 Ahmedabad