Are you a detail-oriented communicator with a passion for transforming complex technical information into user-friendly documentation? If so, you'll thrive in our dynamic environment, where you will have the opportunity to collaborate with innovative teams, influence knowledge management strategies, and contribute to a culture that values clarity, accuracy, and continuous improvement in technology.

Positions : 1

Experience: 3 to 5 years

Budget : 15-17 LPA

Shift: Regular

Interview process: 2 Rounds(One F2F , One Virtual Interview )

Notice Period : immediate or less than 15 days.

Key Responsibilities

(1) Content Creation: Develop clear, concise, and accurate technical documentation, including but not limited to:

● Use AI tools and AL-assisted content development techniques to support research, drafting, editing, summarization, and the creation of accurate, user-focused technical content, with appropriate human review and validation.

● Knowledge base articles, (FAQs, how-to guides, troubleshooting steps),Standard Operating Procedures (SOPs) ,Training materials.

(2) Knowledge Management:

● Organize and maintain technical information within our knowledge management systems Confluence to ensure easy discoverability and accessibility.

(3)Content Updates and Maintenance:

● Regularly review, update, and retire documentation to keep content accurate, relevant, and aligned with current processes.

● Track content ownership, review cycles, and required updates.

● Identify content gaps, duplication, and opportunities for simplification

(4)Stakeholder Collaboration:

● Partner with subject matter experts (SMEs) across BizTech and other cross-functional teams to gather information.





● Validate technical accuracy, process details, and audience relevance before publication.

(5)User Experience and Continuous Improvement

● Understand the needs, roles, and use cases of target audiences.

● Design documentation that is intuitive, task-oriented, and effective for users with varying levels of technical knowledge.

● Gather and incorporate feedback from content users and stakeholders to continuously improve knowledge resources.

Qualifications:

● Bachelor's degree in Technical Communication, English, Computer Science, or a related field, or equivalent practical experience.

● 2-4 years of experience in technical writing, content development, or knowledge management roles in a technology-driven environment.

● Demonstrated ability to write clear, concise, and grammatically correct technical content for various audiences.

● Proficiency with common documentation tools and knowledge management platforms (e.g., Confluence, SharePoint etc).

● Basic understanding of software development lifecycles and/or IT service management (ITSM) principles.

● Solid organizational skills and attention to details.

● Experience in using AI tools,analytics, or search behavior to improve knowledge content.

● Ability to manage multiple tasks and prioritize effectively in a fast-paced

● Excellent interpersonal and communication skills to collaborate with cross-functional teams.

Preferred Skills:

● Familiarity with industry-specific standards and regulations.

● Knowledge of marketing principles and the ability to create engaging content.

● Excellent organizational and time management skills.

● Ability to work independently and collaboratively within a team.

📌 Content Developer (Bengaluru)
🏢 Beyondsoft
📍 Bengaluru