We are seeking a skilled Communication Coach to join our team in the Delhi-NCR region. The ideal candidate will have a robust background in international customer support and voice processes, with a focus on enhancing communication skills among team members. As a Communication Coach, you will play a crucial role in training and developing staff to provide exceptional customer service in various formats, including inbound and outbound calls, chat, and email support.

Key Responsibilities

- Conduct training sessions to improve communication skills and customer interaction techniques.
- Develop training materials and resources tailored to the needs of the team.
- Monitor and evaluate the performance of team members, providing constructive feedback and support.
- Collaborate with management to identify areas for improvement in customer service delivery.




- Stay updated on industry trends and best practices in communication and customer support.

Required Skills

- Proven experience in international voice processes and customer support.
- Strong understanding of customer service principles and practices.
- Excellent verbal and written communication skills.
- Ability to train and mentor team members effectively.
- Familiarity with various communication channels, including chat and email support. If you are passionate about enhancing communication skills and have a proven track record in customer support, we encourage you to apply for this exciting opportunity to make a significant impact on our team.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Communication Coach (Delhi)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi