About Optorium

Optorium is a premium optical retail brand offering a wide range of branded eyewear, sunglasses, prescription lenses, and optical solutions. We are committed to delivering exceptional customer service, quality products, and a superior shopping experience.

We are looking for an experienced and result-oriented Cluster Manager to oversee multiple optical retail branches, drive business growth, manage store operations, and ensure consistent performance across all assigned locations.

Roles & Responsibilities – Cluster Manager (Optical Retail)

- Business Development & Sales Management
- Achieve monthly, quarterly, and annual sales targets across assigned branches.
- Develop strategies to improve revenue, profitability, customer footfall, conversion, ATV, and ABV.
- Drive sales of premium frames, branded sunglasses, prescription lenses, and progressive lenses.
- Implement sales campaigns, promotions, and product launches.
- Analyse branch performance and prepare sales forecasts and action plans.
- Multi-Store Operations Management
- Oversee daily operations of multiple optical retail branches and ensure adherence to company SOPs.
- Conduct regular branch visits to monitor store performance, visual merchandising, cleanliness, billing, and cash handling.
- Identify operational gaps and implement corrective measures.
- Coordinate with Admin, HR, Accounts, Inventory, and E-commerce teams.
- Team Management & Leadership
- Lead and motivate Store Managers, Optometrists, Sales Executives, and branch teams.
- Monitor manpower, attendance, discipline, grooming, and productivity.
- Set team targets, conduct performance reviews, and support employee training, recruitment, and development.
- Handle employee grievances and develop Store Managers for better performance.
- Optical Product & Technical Knowledge




- Maintain knowledge of frames, sunglasses, prescription lenses, contact lenses, and optical accessories.
- Ensure teams understand lens technologies, coatings, brands, and product benefits.
- Monitor accurate prescription handling, optical dispensing, fitting, and quality checks.
- Coordinate with Optometrists and laboratories to ensure timely delivery of customer orders.
- Inventory & Stock Management
- Ensure adequate stock availability through inventory planning and replenishment.
- Monitor stock transfers, inward/outward movements, tagging, and system updates.
- Conduct stock audits and maintain inventory accuracy.
- Identify slow-moving, damaged, and obsolete stock and minimise inventory losses.
- Customer Experience & Service Excellence
- Ensure excellent customer service and customer satisfaction across all branches.
- Handle escalated complaints, repairs, replacements, warranties, and after-sales service.
- Monitor customer feedback, genuine Google reviews, and customer follow-ups.
- Ensure timely order delivery and improve customer retention.
- Financial & Profitability Management
- Monitor branch revenue, gross margins, profitability, and operating expenses.
- Ensure adherence to pricing and discount policies.
- Monitor billing accuracy, cash handling, and daily sales reconciliation.
- Coordinate with Accounts for financial reporting and cost control.
- Reporting & Performance Analysis
- Review daily, weekly,



and monthly branch-wise sales and performance reports.
- Track KPIs, target achievement, product performance, and team productivity.
- Analyse underperforming branches and implement improvement plans.
- Prepare consolidated cluster reports using Excel, Google Sheets, and retail management systems.
- Compliance, Audit & Process Control
- Ensure compliance with company policies, HR procedures, and operational standards.
- Conduct regular store audits and ensure proper documentation of sales, stock, and customer orders.
- Monitor safety, hygiene, security, and inventory control procedures.
- Ensure timely closure of audit observations and prevent operational irregularities.

Required Qualifications & Skills
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- 5–8 years of experience in retail operations, preferably in optical retail.
- Minimum 2–3 years of experience managing multiple stores or as a Cluster Manager / Area Manager / Regional Retail Manager.
- Experience in optical retail, eyewear, branded fashion retail, or premium retail is preferred.
- Strong understanding of optical products, lenses, frames, and retail sales operations.
- Proven ability to achieve sales targets and improve business performance.
- Excellent leadership, communication, negotiation, and decision-making skills.
- Strong analytical and problem-solving abilities.
- Positive knowledge of MS Excel, Google Sheets, and retail management systems.
- Willingness to travel between branches within Hyderabad.
- Strong customer-centric approach and business ownership mindset.

Key Skills

- Cluster Management | Optical Retail | Retail Operations | Sales Management | Team Leadership | Inventory Management | Business Development | Customer Service

📌 Cluster Manager (Hyderabad)
🏢 Optorium - India
📍 Hyderabad