Company Description Dreamcast is an event technology company focused on simplifying and optimizing the entire event journey through a unified ecosystem of on-ground solutions, workflow apps, and extensions. With over 15 years of experience and more than 5,000 events delivered, Dreamcast supports organizers across registration, ticketing, check-in, access, accreditation, and attendee engagement. The company combines robust technology with strong on-ground expertise to make events smarter, more productive, and easier to manage.

Dreamcast is trusted by leading organizations such as Teamwork, Hitachi, PwC, Johnson & Johnson, Tech Mahindra, ISRO, The Times of India, FICCI, Novo Nordisk, and by major events including India Mobile Congress, SHRM, and Jaipur Literature Festival. Built in India for global impact, Dreamcast offers opportunities to work on diverse, high-profile events.

Role Description The Client Servicing Executive (Event Tech) is a full-time, on-site role based in Delhi, India, responsible for managing end-to-end client engagement for event technology solutions. This role involves coordinating with clients to understand event requirements, demonstrating platform capabilities, and ensuring smooth implementation of registration, ticketing, check-in, and engagement tools. The executive will handle day-to-day communication, prepare and deliver presentations, manage project timelines, and work closely with internal teams to resolve issues and optimize event performance.

They will support clients before, during,



and after events, track feedback, and contribute to continuous improvement of services and processes. The role requires proactive problem-solving, attention to detail, and a strong focus on client satisfaction in a fast-paced event environment.

Qualifications

- Strong client-facing skills, including Client Services and Client Relations, with the ability to build trust and maintain long-term partnerships.
- Experience in Customer Service, with a focus on responsiveness, issue resolution, and explicit communication across multiple channels.
- Ability to deliver effective Presentations, including product demos and event walkthroughs, to diverse stakeholders and decision-makers.
- Background in Account Management, including coordinating projects, tracking deliverables, and ensuring alignment with client expectations.
- Familiarity with event technology platforms or SaaS products, and comfort working with digital tools and data dashboards.
- Excellent verbal and written communication skills in English; proficiency in Hindi or other regional languages is an advantage.
- Robust organizational and time-management abilities, with capacity to handle multiple events and clients simultaneously.
- Ability to collaborate with cross-functional teams and work on-site during event days, including occasional extended or flexible hours.
- Bachelor’s degree in Business, Marketing, Communications, Event Management, or a related field preferred.

📌 Client Servicing Executive ( Event Tech ) (Delhi)
🏢 Dreamcast
📍 Delhi