Whizz HR is hiring for a Client Servicing Director to work with a leading advertising agency in Mumbai !

Role Overview The Client Servicing Director will lead key client relationships, drive business growth, and oversee the strategic and operational delivery of integrated marketing and advertising campaigns.

The role requires a strong understanding of brand strategy, creative development, digital marketing, media, and client management, along with the ability to lead cross-functional teams and deliver business results.

Key Responsibilities

1. Client Relationship Management

- Act as the primary senior point of contact for key clients.
- Build and maintain strong, long-term client relationships.
- Understand client business objectives, challenges, and brand requirements.
- Proactively identify opportunities to add value to client businesses.
- Manage client expectations and resolve escalations effectively.

1. Strategic & Business Planning

- Develop strategic communication and marketing recommendations.
- Translate client business objectives into effective brand and communication strategies.
- Lead annual brand planning, campaign planning, and marketing initiatives.
- Provide strategic inputs on brand positioning, consumer insights, and market trends.
- Work closely with strategy and creative teams to develop impactful campaigns.

1. Campaign & Project Management

- Oversee end-to-end execution of integrated campaigns across digital, social media, print, outdoor, activation, and other platforms.
- Ensure timely delivery of projects while maintaining quality standards.




- Coordinate with creative, content, digital, media, production, and strategy teams.
- Review creative presentations, campaign plans, and deliverables before client presentations.
- Ensure smooth workflow and resource allocation.

1. Business Growth & Revenue Management

- Drive organic growth within existing accounts.
- Identify opportunities for cross-selling and upselling agency services.
- Lead new business pitches and client presentations.
- Manage account profitability, budgets, estimates, and revenue targets.
- Ensure timely billing, collections, and financial discipline.

1. Team Leadership

- Lead, mentor, and develop account management teams.
- Set clear expectations, priorities, and performance objectives.
- Foster collaboration between internal departments.
- Ensure accountability and ownership across teams.
- Build a positive, solution-oriented working setting.

Required Skills & Competencies
- 8-12+ years of Excellent client relationship and stakeholder management skills in an advertising agency
- Strong strategic thinking and business acumen.
- Excellent presentation, communication, and negotiation skills.
- Understanding of advertising, branding, digital, and integrated marketing.
- Strong project management and multitasking abilities.
- Financial and commercial understanding of agency operations.
- Leadership, problem-solving, and decision-making capabilities.
- Ability to manage multiple clients and high-pressure situations.

Interested candidates can write to us at [email protected]

Warm Regards

Whizz HR

📌 Client Servicing Director (Mumbai)
🏢 Whizz HR
📍 Mumbai