About the Organisation

Our client is a fast-growing food and beverage brand specialising in serving travellers through quick-service food outlets located at railway stations and bus terminals.

The organisation operates a differentiated business model that enables passengers to order food and receive seat delivery using their PNR details.

With an established presence across 11 outlets in Kerala and strategic partnerships with state transport corporations, the organisation is entering its next phase of expansion. Four additional outlets are planned on Southern Railway platforms in November 2026, with further expansion into Karnataka and Gujarat.

The organisation is looking for an experienced and result-oriented Chief Operating Officer (COO) to lead its operations and drive the next phase of growth.

Role Overview The COO will take complete ownership of day-to-day operations across all outlets and build scalable systems, processes and teams to support the organisation's growth from 11 outlets to 30+ outlets.

The primary objective will be to ensure operational excellence, improve outlet-level profitability, standardise processes and successfully execute expansion plans across multiple states.

Key Responsibilities

1. Multi-Outlet Operations Management

- Oversee day-to-day operations across all existing outlets.
- Manage staffing, workforce planning, shift rosters, kitchen operations and customer experience.
- Ensure consistent service quality and operational efficiency across locations.
- Regularly visit outlets to monitor performance and address operational challenges.

2. Financial & Operational Performance

- Drive outlet-level profitability and improve overall operating margins.
- Monitor and optimise food costs, manpower costs and other operating expenses.
- Establish outlet-level P&L; accountability and performance benchmarks.
- Identify operational inefficiencies and implement cost optimisation measures.

3. Process Development & Quality Control

- Develop, implement and monitor standard operating procedures (SOPs).




- Establish food quality, hygiene, safety and service standards.
- Implement consistent quality control mechanisms across all outlets.
- Ensure operational compliance with applicable food safety and regulatory requirements.

4. Expansion & New Outlet Launches

- Lead the operational launch of new outlets across railway stations and bus terminals.
- Ensure timely execution of new outlet openings, including infrastructure, staffing, vendor onboarding and operational readiness.
- Build processes that support expansion into new geographies.
- Manage operational integration of new outlets into the existing network.

5. Supply Chain & Vendor Management

- Oversee procurement, inventory management, vendor relationships and supply chain operations.
- Manage central kitchen operations and ensure consistency in food quality.
- Minimise wastage and improve inventory controls.
- Establish efficient sourcing and distribution systems across multiple locations.

6. Team Leadership & Development

- Lead and mentor area managers, outlet managers and operational teams.
- Establish clear performance targets and accountability mechanisms.
- Build a strong second-line leadership team to support geographical expansion.
- Drive employee productivity, training and retention.

7. MIS & Performance Monitoring

- Establish and monitor daily operational MIS.
- Track outlet-wise sales, profitability, food costs, manpower productivity and inventory.
- Use data-driven insights to improve operational performance.
- Present periodic operational and financial performance updates to the founders.

8. Strategic & Business Development Support





- Work closely with the founders on business expansion and operational strategy.
- Support the rollout and management of franchise operations.
- Build and maintain relationships with railway authorities, state transport corporations and other strategic partners.
- Support the development of scalable operating models for future growth.

Desired Candidate Profile

- Minimum 6+ years of experience in Food & Beverage, QSR, hospitality or restaurant operations.
- Proven experience managing multiple outlets or handling area-level operations.
- Demonstrated ability to improve food costs, labour costs and outlet-level profitability.
- Experience in launching and managing new outlets.
- Strong understanding of supply chain, inventory management and vendor operations.
- Experience in developing SOPs and implementing operational controls.
- Strong analytical skills with proficiency in MS Excel, POS systems and operational MIS.
- Excellent leadership, team management and problem-solving abilities.
- Willingness to travel extensively across Kerala and other states.
- Comfortable with hands-on operational responsibilities, including early morning and late-night outlet visits.

Language Requirements

- Malayalam Preferred.
- English – Mandatory.
- Hindi / Kannada – Added advantage.

Compensation & Benefits

- Fixed Compensation: 12 LPA.
- ESOPs with a 3-year vesting schedule.
- Opportunity to work directly with the founders.
- Senior leadership position with ownership of a rapidly expanding multi-location business.
- Opportunity to build and lead operations across multiple states.

Ideal Candidate We are looking for a hands-on operations leader who has successfully managed multi-outlet F&B; or QSR businesses and understands what it takes to build profitable, scalable operations.

The ideal candidate should combine strategic thinking with robust ground-level execution and be comfortable taking complete ownership of business operations.

📌 Chief Operating Officer (COO) For Quick Service Restaurant (QSR)
🏢 Placementship In
📍 Bengaluru