The Customer Care Executive (CCE) will serve as the frontline representative for Digitide Solutions Limited, handling inbound inquiries, troubleshooting issues, and ensuring a seamless experience for clients within the CLM Domestic Diversified department. The role requires strong communication skills, a customer‑focused mindset, and the ability to work collaboratively with cross‑functional teams to resolve problems efficiently.

Responsibilities

- Respond promptly to inbound calls, emails, and chat messages from domestic clients.
- Identify, diagnose, and resolve customer issues related to CLM products and services.
- Document interactions and solutions accurately in the CRM system.
- Escalate complex cases to senior support or technical teams as needed.
- Provide product knowledge and usage guidance to enhance client satisfaction.
- Monitor service level agreements (SLAs) and ensure compliance.
- Gather and relay customer feedback to improve processes and offerings.
- Participate in regular training sessions to stay updated on product changes.




- Collaborate with sales and operations teams to support client onboarding.
- Maintain a professional and courteous demeanor in all communications.

Qualifications

- High school diploma or equivalent; associate degree preferred.
- 2+ years of experience in inbound customer support or call center workplace.
- Excellent verbal and written communication skills in English.
- Proficiency with CRM software and Microsoft Office Suite.
- Strong problem‑solving abilities and attention to detail.
- Ability to manage multiple inquiries simultaneously.
- Customer‑centric attitude with a passion for service excellence.
- Basic understanding of CLM (Contract Lifecycle Management) concepts is a plus.
- Flexibility to work in shifts, including evenings and weekends if required.
- Reliable internet connection and a quiet workspace for remote interactions.

📌 CCE (Pune)
🏢 Digitide Solutions
📍 Pune