Job Summary

The Customer Care Executive (CCE) is responsible for ensuring a positive patient experience by handling inquiries, appointments, patient feedback, and service-related concerns. The role acts as a bridge between patients and hospital departments to ensure smooth coordination and high-quality patient care.

Key Responsibilities

- Attend and manage patient inquiries through phone calls, walk-ins, WhatsApp, and email.
- Schedule, confirm, and reschedule doctor appointments.
- Guide patients regarding hospital services, departments, procedures, and facilities.
- Coordinate with doctors, nursing staff, billing, pharmacy, and diagnostic teams for patient support.
- Address patient complaints and ensure timely resolution or escalation.
- Collect patient feedback and maintain satisfaction records.
- Maintain accurate patient records in the Hospital Management System (HMS).
- Follow up with patients for appointments, investigations, and treatment plans.
- Assist patients during admission, discharge, and billing processes.
- Ensure adherence to hospital policies and patient confidentiality standards.

📌 Calling Executive-Noida
🏢 JEENA SIKHO LIFECARE
📍 Noida