We are looking for a proactive, patient-friendly and result-oriented Call Centre Executive to manage doctor appointment bookings, handle patient enquiries and ensure a smooth patient experience.

The ideal candidate should possess excellent communication skills, strong follow-up abilities and the capability to efficiently coordinate between patients, doctors and hospital departments.

Key Responsibilities

1. Appointment Booking & Scheduling

- Handle incoming calls, WhatsApp messages and online enquiries regarding doctor consultations.
- Schedule, reschedule and cancel OPD appointments based on doctors' availability.
- Send appointment confirmations, reminders and relevant instructions to patients.

2. Patient Follow-ups & Appointment Conversion

- Contact patients to confirm upcoming appointments and reduce no-shows.
- Reconnect with patients who missed or cancelled their appointments.
- Focus on converting genuine patient enquiries into confirmed appointments while maintaining ethical communication practices.

3.



Patient Enquiry Management

- Provide accurate information about doctors, specialties, consultation timings, fees and available hospital services.
- Guide patients towards the appropriate specialty based on their stated requirements, without providing medical advice.
- Handle patient concerns and complaints professionally and escalate unresolved issues.
- Identify urgent medical enquiries and promptly direct them to the emergency team as per hospital protocols.

4. Coordination & Record Management

- Coordinate with the reception, OPD team and doctors to ensure smooth patient flow.
- Maintain accurate records of calls, patient enquiries, appointments and follow-ups in the hospital's CRM/HMIS or designated track

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks

- Health insurance
- Paid time off
- Provident Fund

Work Location: Remote

📌 Call Centre Executive (Sahibzada Ajit Singh Nagar)
🏢 Gini Health India Private
📍 Sahibzada Ajit Singh Nagar