Company Description Jk Shah Classes is a leading education institution known for coaching students in professional courses such as CA, CS, and CMA, with a solid presence in Mumbai and other major cities. The organization focuses on delivering high-quality, exam-oriented teaching through experienced faculty and structured study programs.

Jk Shah

Classes emphasizes results, student success, and continuous improvement in its teaching methodologies. The environment is fast-paced, collaborative, and geared toward growth in the education sector, offering opportunities to contribute to an expanding network of learners.

Role & Responsibilities:

- Outbound Calling:

- Make outbound calls to prospective students/customers from the provided database.
- Generate leads and explain courses/services offered by the organization.
- Fix appointments for counsellors or schedule walk-ins.

2. Inbound Call Handling:
- Attend incoming calls and respond to queries regarding courses, fees, batches, schedules, etc.
- Provide accurate and complete information to callers.
- Transfer calls to the concerned department, if required.

3. Lead Management
- Maintain and update lead details in CRM/software.




- Follow up regularly with interested prospects.
- Track status of leads (interested, not interested, follow-up, converted, etc.).

4. Conversion Support
- Coordinate with the admissions/sales team for conversion.
- Share daily calling reports and conversion updates.
- Achieve individual and team targets.

5. Data & Reporting
- Maintain daily call reports (DCR).
- Submit performance reports to reporting manager.
- Ensure proper documentation of conversations.

6. Customer Relationship Management
- Build positive rapport with prospects and existing customers.
- Address concerns politely and professionally.
- Ensure high levels of customer satisfaction.

Qualifications

- Pursuing Undergraduate or Post-graduate degree in Commerce.
- Excellent written and verbal communication skills, with the ability to interact professionally with students and stakeholders.
- Strong multitasking skills to manage calling, follow-ups, data entry, and coordination efficiently.
- Ability to work collaboratively with team members and other departments to achieve common goals.

📌 Business Development Intern (Mumbai)
🏢 J K Shah Classes
📍 Mumbai