We are seeking a skilled BPO Trainer to join our team in the Delhi-NCR region. The ideal candidate will have a strong background in international BPO operations and a passion for training and developing talent in the customer support sector. As a BPO Trainer, you will be responsible for designing and delivering training programs that enhance the skills and knowledge of our customer service representatives, ensuring they are equipped to provide exceptional service to our clients.

Key Responsibilities

- Develop and implement comprehensive training programs for current hires and existing staff in the international voice process.
- Conduct training sessions that cover customer service best practices, communication skills, and process-specific knowledge.
- Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve outcomes.
- Collaborate with management to identify training needs and create tailored training solutions.
- Mentor and support trainees,



providing ongoing guidance and feedback to foster their professional growth.
- Stay updated on industry trends and best practices to ensure training content is relevant and effective.

Required Skills

- Proven experience in a BPO environment, specifically in training roles.
- Strong understanding of customer support processes and international voice operations.
- Excellent communication and presentation skills.
- Ability to engage and motivate trainees, fostering a positive learning environment.
- Strong organizational skills and attention to detail. If you are passionate about training and have the experience to back it up, we encourage you to apply for this exciting opportunity to shape the future of our customer service team.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 BPO Trainer (Delhi)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Delhi