We are seeking a skilled BPO Operations Manager to oversee and enhance our business process outsourcing operations. The ideal candidate will have a strong background in managing BPO services, ensuring that all operations align with the company's strategic goals and objectives. This role requires a proactive leader who can drive performance improvements and maintain high service levels.

Key Responsibilities

- Manage day-to-day operations of the BPO unit, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Develop and implement operational strategies to improve efficiency and effectiveness of BPO processes.
- Collaborate with cross-functional teams to ensure seamless integration of services and processes.
- Monitor performance metrics and prepare reports for senior management, highlighting areas for improvement and success.
- Lead, mentor, and develop a team of operations staff,



fostering a culture of continuous improvement and high performance.
- Address client concerns and ensure customer satisfaction through effective communication and problem-solving.

Required Skills

- Proven experience in BPO operations management.
- Solid understanding of SLAs and KPIs relevant to BPO services.
- Excellent leadership and team management skills.
- Ability to analyze data and make informed decisions to drive operational improvements.
- Strong communication and interpersonal skills. If you are a results-oriented professional with a passion for operational excellence in the BPO sector, we encourage you to apply for this exciting opportunity.

Industry

BPO / Call Center

Department

Finance / Accounts / Tax

📌 BPO Operations Manager (Gurugram)
🏢 Winx Consulting Services
📍 Gurugram