We are looking for an experienced Operations Manager to lead and manage IT/Technical Support operations, drive operational excellence and ensure consistent delivery against business objectives.
Key Responsibilities:
- Manage end-to-end IT/Technical Support operations.
- Lead, mentor and develop team leaders and operational teams.
- Drive key performance metrics, SLAs, productivity, quality and CSAT.
- Manage client relationships, stakeholder expectations and escalations.
- Identify process improvement opportunities and drive operational efficiency.
- Ensure achievement of business targets and operational goals.
Requirements:
- Proven experience as an Operations Manager in the BPO industry .
- Strong exposure to IT/Technical Support processes.
- Experience managing large teams and multiple operational metrics.
- Excellent leadership, communication and stakeholder-management skills.
- Solid analytical and problem-solving abilities.
- Must be available to join in November 2026.
📌 BPO Operation Manager - IT (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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