We are seeking a skilled BPO Operations Team Leader to oversee our international BPO operations. The ideal candidate will have a strong background in managing teams within the BPO sector, particularly in voice operations. As a Team Leader, you will be responsible for ensuring that your team meets performance targets while maintaining high levels of customer satisfaction.

Key Responsibilities

- Lead and manage a team of BPO agents, providing guidance and support to ensure optimal performance.
- Monitor team performance metrics and implement strategies for improvement.
- Conduct regular training sessions to enhance team skills and knowledge.
- Collaborate with other departments to streamline operations and improve service delivery.
- Handle escalated customer issues and ensure timely resolution.




- Prepare and present performance reports to senior management.

Required Skills

- Proven experience as a Team Leader in a BPO environment, specifically in voice operations.
- Robust understanding of international BPO processes and standards.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets.
- Strong analytical and problem-solving abilities. If you are a dynamic leader with a passion for excellence in BPO operations, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 BPO Operations Team Leader (Indore)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore