1. Job Objective To manage and supervise the complete biomedical service operations, ensuring timely installation, preventive maintenance, breakdown maintenance, technical support, customer satisfaction, and efficient utilization of service engineers and resources.

2. Key Responsibilities

A. Service Operations Management

- Manage day-to-day biomedical service operations across assigned territories.
- Ensure timely installation, commissioning, demonstration, and handover of medical equipment.
- Plan and monitor preventive maintenance (PM) and corrective maintenance (CM) activities.
- Ensure timely resolution of customer complaints and equipment breakdowns.
- Maintain service response time and equipment uptime as per contractual obligations.

B. Team Management

- Supervise, guide, and allocate responsibilities to service engineers and technicians.
- Monitor engineer productivity, field visits, attendance, and service performance.
- Conduct regular technical training and skill development sessions.
- Ensure proper discipline, professional behaviour, and customer handling by the service team.

C. Customer & Hospital Coordination

- Maintain professional relationships with hospitals, medical institutions, government departments, and customers.
- Coordinate with biomedical departments, hospital administrators, and equipment users.
- Ensure customer complaints are acknowledged and resolved within defined timelines.
- Handle escalated technical issues and customer grievances.

D. AMC / CMC & Warranty Management

- Monitor Annual Maintenance Contracts (AMC), Comprehensive Maintenance Contracts (CMC), and warranty obligations.
- Ensure timely execution of contractual service visits.
- Track contract renewals and identify opportunities for service business expansion.
- Coordinate spare parts, consumables,



and technical support requirements.

E. Spare Parts & Inventory Management

- Maintain adequate inventory of service spare parts to ensure timely maintenance and minimise equipment downtime
- Monitor spare parts consumption, replacement, and inventory utilisation.
- Ensure proper documentation of spare parts issued and used.
- Minimise equipment downtime due to spare parts shortages.

F. Documentation & Reporting

- Maintain service records, installation reports, PM schedules, breakdown reports, and customer complaint registers.
- Ensure timely submission of service reports by engineers.
- Prepare monthly service performance reports for management.
- Maintain equipment-wise and customer-wise service history.
- Monitor pending complaints, closure status, and service SLA compliance.

G. Coordination with Other Departments

- Coordinate with Sales, Tender, Accounts, Stores, and Logistics departments.
- Support the sales team during technical presentations, demonstrations, and product evaluations.
- Assist in tender technical documentation and service-related commitments.
- Coordinate equipment delivery, installation, and customer handover.

H. Business Development & Service Revenue

- Identify opportunities for AMC, CMC, repair, and maintenance services.
- Support service revenue generation and contract renewals.
- Develop customer service relationships to strengthen company business.




- Recommend improvements in service operations and profitability.

3. Performance Evaluation Parameters (KPIs)

- Customer complaint resolution time.
- Preventive maintenance completion percentage.
- Equipment uptime and service SLA compliance.
- Customer satisfaction and feedback.
- Installation and commissioning completion within timelines.
- Service contract renewal and revenue generation.
- Service engineer productivity and field performance.
- Spare parts utilisation and cost control.
- Timely submission of service reports and documentation.
- Reduction in repeat complaints and equipment downtime.

4. Required Qualifications & Experience

- B.Tech / Diploma in Biomedical Engineering or Electronics / Electrical Engineering.
- Minimum 5–8 years of relevant experience in medical equipment servicing.
- Experience in managing service engineers and field service operations.
- Knowledge of medical equipment installation, troubleshooting, maintenance, and repair.
- Experience in AMC / CMC management and hospital coordination.
- Robust communication, leadership, and customer management skills.
- Proficiency in MS Office and service reporting systems.
- Revenue Generation.

5. Expected Professional Behavior

- Maintain professional conduct with customers, colleagues, and management.
- Ensure accountability, punctuality, discipline, and transparency.
- Take ownership of customer complaints until closure.
- Maintain confidentiality of company and customer information.
- Demonstrate leadership, problem-solving ability, and a service-oriented attitude.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Paid time off

Work Location: In person

📌 Bio Medical Service Manager (Jammu)
🏢 sr technomed
📍 Jammu