We are seeking a dedicated Banking Customer Support Executive to join our team in Haryana. The ideal candidate will have a strong background in customer support within the banking and financial services industry (BFSI). This role is crucial in ensuring that our customers receive the highest level of service and support for their banking needs.

Key Responsibilities

- Provide exceptional voice support to customers, addressing their queries and concerns related to banking services.
- Assist customers with payroll and HR-related inquiries, ensuring accurate and timely responses.
- Maintain a thorough understanding of banking products and services to effectively assist customers.
- Document customer interactions and feedback to improve service delivery and customer satisfaction.
- Collaborate with team members to enhance service processes and resolve complex customer issues.




- Stay updated on industry trends and changes in banking regulations to provide informed support.

Required Skills

- Proven experience in banking customer support or a related field.
- Robust verbal communication skills with a focus on customer service.
- Ability to handle customer queries efficiently and professionally.
- Familiarity with BFSI sector operations and customer service protocols.
- Proficiency in using customer support software and tools. If you are passionate about providing excellent customer service and have the required experience, we encourage you to apply for this exciting opportunity to make a difference in the banking sector.

Industry

IT Services & Consulting

Department

IT Operations / EDP / MIS

📌 Banking Customer Support Executive (Gurugram)
🏢 FIRSTCALL H RESOURCE PRIVATE
📍 Gurugram