Air France-KLM (AFKL) Claims, Back Office / Email Process

Process: KLM Claims (Air France-KLM)

Location: Gurugram (Onsite)

Type: Full-Time

Openings: 3

Batch Start Date: 5 November 2026

Shift / Working Days: 6 days

Role Summary

IGT is hiring for the KLM Claims process (Air France-KLM), a back-office, email-based role. You will handle customer claim emails and resolve them accurately and on time, in explicit and professional English.

Key Responsibilities

- Read, review and respond to customer claim emails
- Check claim details and update them in the system accurately
- Meet quality, turnaround time (TAT) and productivity targets
- Follow process guidelines and keep documentation correct
- Escalate complex cases to the right team

Eligibility
- Freshers:



Graduates
- Experienced: Undergraduate dropouts with relevant work experience
- Excellent written and verbal communication in English (mandatory)
- Comfortable working in a back-office / email process

Assessments (Qualifying)AssessmentMinimum ScoreWritex55Typing Speed25 WPM / 90% accuracyCompensation
- Graduate Freshers: ₹24,000 CTC per month
- Dropouts with Experience: ₹26,000 CTC per month

How to Apply Contact HR Harmeet at (phone hidden)

Pay: ₹24,000.00 - ₹26,000.00 per month

Work Location: In person

📌 Back Office/Email Process (Gurugram)
🏢 Careermakers
📍 Gurugram