05 Nov
|
IPSAA
|
Gurugram
Salary: 35 K to 70K per month
Vacancies: - 2
Urgent Hiring: - within 7 days
Role purpose:-
Lead the central B2C admissions team to increase parent visits, admissions and centre occupancy through effective enquiry handling and coordination with Centre Heads.
Key responsibilities
- Own monthly B2C admission and admission-linked revenue targets across centres.
- Manage two Central Admissions Counsellors and one Lead Management & Quality Executive; set targets and review performance.
- Review the enquiry-to-contact-to-visit-to-admission funnel and address conversion gaps.
- Ensure balanced lead allocation, explicit ownership and timely follow-ups.
- Coordinate with Centre Heads on appointments, parent concerns, approved fees and admission closure.
- Review direct walk-ins and centrally booked visits across all centres, including pending follow-ups and lost-lead reasons.
- Coach counsellors using recorded-call audits and parent feedback.
- Present weekly performance reports and ensure corrective actions are completed.
Qualification & experience: -
- Graduate; MBA preferred.
- Typically 5-7 years in admissions, inside sales or customer acquisition, including team management.
- Preschool, daycare, education or parent-facing service experience preferred.
- Strong team leadership, parent counselling, CRM and Excel skills.
Performance measures:-
Admissions and revenue against target; lead-to-admission and visit-to-admission conversion; visit attendance; follow-up completion; team productivity and centre coordination.
📌 C Admissions Manager (Gurugram)
🏢 IPSAA
📍 Gurugram