Company: Madhuban Toyota

Department: Service

Location: Mumbai, Maharashtra

Position: Service Advisor

Job SummaryWe are looking for a customer-oriented Service Advisor to join our Toyota service team. The candidate will be responsible for handling customer service requirements, coordinating vehicle servicing and ensuring a smooth service experience.

Key Responsibilities

- Welcome customers and understand their vehicle service and repair requirements.
- Prepare job cards and record customer complaints accurately.
- Explain service requirements, estimated costs and delivery timelines to customers.
- Coordinate with technicians and the workshop team for timely vehicle servicing.
- Provide regular updates to customers regarding vehicle repair status.
- Ensure quality checks and timely vehicle delivery.
- Handle customer queries, complaints and feedback professionally.
- Explain additional repair requirements and obtain customer approval.




- Maintain service records and follow Toyota service standards.

Eligibility & Requirements
- Graduate or relevant qualification preferred.
- 1–3 years of experience as a Service Advisor in an automobile dealership.
- Experience in Toyota or other passenger car dealerships preferred.
- Valuable communication and customer-handling skills.
- Basic knowledge of vehicle servicing, repairs and automobile terminology.
- Computer knowledge and experience in service-related software.
- Ability to coordinate with customers, technicians and workshop teams.

Skills Required
- Customer relationship management
- Communication and negotiation
- Problem-solving and coordination
- Service process knowledge
- Time management and attention to detail
- Interested candidates can share their updated CV for consideration.

📌 Automotive Service Advisor (Mumbai)
🏢 Madhuban Toyota India
📍 Mumbai