Talent500 is hiring for one of its clients.

About Brink’s:

Brink’s is a global leader in secure logistics and cash management, operating in more than 50 countries. As the company evolves into a technology-enabled, data-driven organization, Brink’s is transforming how work is delivered across functions to create greater scale, consistency, and efficiency.

At Brink’s, you will be part of a global team focused on driving operational excellence and supporting enterprise transformation. You will have the opportunity to build critical skills, collaborate with experienced professionals, and contribute to work that has real impact across the business. Brink’s is committed to creating an inclusive environment where people can grow, contribute, and build meaningful careers.

About Global Shared Services Center, India:

Brink’s Global Shared Services Center (GSS) in Hyderabad is a critical enabler of the company’s global transformation and operating model evolution. The center brings together specialized capabilities across Human Resources, Finance, Technology, and other enterprise functions to deliver integrated, end-to-end services that support global business priorities.

The center is designed to enable standardized processes, scalable service delivery, and stronger cross-functional collaboration. Teams in GSS partner closely with global stakeholders to drive efficiency, improve quality, design and scale next generation services, and deliver consistent outcomes across markets.

Hyderabad offers the opportunity to work on complex, high-impact initiatives, build global exposure, and contribute to the continued evolution of Brink’s operating model.

Business Unit Description:

This role sits within ATM Management Services, a team that provides ATM portfolio management services designed to make the management of ATMs easy and efficient and, by extension, provide consumers reliable access to cash within an arm's reach.

The function delivers tools and services to ATM portfolio owners and operators, including retailers, financial institutions, and independent operators/ISOs.



The combination of proprietary portfolio management tools and services supports the effective management of ATM portfolios.

As part of Brink's operating model, ATM Managed Services delivers value through increased performance at significantly lower unit costs, helping portfolio owners and operators manage their ATM networks more efficiently while maintaining reliable access to cash.

What You’ll Be Doing (Position Summary):

This position will monitor ATMs, respond to internal and external customers via phone and email, and provide technical support to technicians in the field. The position includes troubleshooting, monitoring ATM activity, dispatching service providers to down ATM machines, ordering parts, following up on missed cash loads and open tech dispatches, reporting on customer accounts, ensuring dispatches are completed within SLA, and other tasks as assigned. Successful candidates are cheerful, professional, attentive to detail, reliable, and enjoy troubleshooting issues.

Candidates must have basic computer knowledge and know how to use Microsoft Outlook and Excel. Classroom and hands on training provided. This is a small team workplace with room to grow.

Work Environment:

At Brink’s, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How You’ll Succeed (Roles & Responsibilities)

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment.

You will:

- Troubleshoot, dispatching, and monitor ATMs via phone and internet in a (office) environment.




- Following up on tech dispatches from the time of creation to completion.
- Escalation of open dispatches when SLA is breached.
- Provide professional support to customers and technicians.
- Preform related duties as business needs present themselves, within your scope of practice
- Compiling daily status reports on customer accounts.

Experience:

- High School Diploma or equivalent (required)
- Strong technical, problem solving, and communication skills

Who You Are (Skills / Qualifications):

Must Have Skills:

- Basic computer knowledge
- Basic knowledge of Microsoft Office programs (Outlook and Excel)
- Ability to learn other software programs quickly
- Proactively monitor ATMs for errors with minimal supervision
- Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue)
- Customer Focused
- Remain professional at all times
- Ability to multi-task and navigate computer applications quickly (basic office skills)
- Learn quickly when facing new problems and actively seek needed information from all available resources
- Ability to succeed in a fast-paced environment
- Ability to take ownership of issues through completion as needed
- Work well with others to solve customer issues

What Brink’s Offers:

At Brink’s, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

- Competitive compensation and performance-based incentives
- Comprehensive benefits and wellbeing support programs
- Opportunities for career progression and continuous learning
- Exposure to global teams and large-scale transformation initiatives
- A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brink’s and its affiliates as described in the Candidate Privacy Statement.

📌 ATM Performance Specialist - Technical Support-30646] (Hyderabad)
🏢 Talent500
📍 Hyderabad