Roles Responsibilities

- Good experience knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.

- Valuable working knowledge of Quality Control methodologies

- Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies

- Experience on Quality Assurance practices leading Stable and predictable process performance

- Experience in leveraging proven expertise in replicating key best practices and standards, realizing cross industry synergies.

- Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team

- Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes

- Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.

- Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.





- Ability to analyze complex data and share key process and business inferences/insights with the leadership team

- Ability to project manage complex change initiatives by partnering with clients

- Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.

- Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis

- Strong communication skills .

Educational Requirement

Graduate

Preferred Skills

Quality->Quality Operations

Service Line

Quality

Role: Quality Manager / Supervisor, Industry Type: Analytics / KPO / Research, Department: Quality Assurance, Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate PG: Any Postgraduate read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills communication skills fmeaknowledge managementneed analysisoperationsprocess improvementquality assurancequality auditquality controlquality managementquality operationsroot cause analysisservice deliverysigmasix sigma

📌 Assistant Manager - Quality (Pune)
🏢 Infosys BPM
📍 Pune