Company Description Meesho Support is the customer and partner support function of Meesho, one of India’s leading e-commerce platforms focused on enabling small businesses and individual entrepreneurs to sell online. The team works closely with internal stakeholders and external partners to ensure efficient operations and high-quality service delivery.

Meesho

Support emphasizes problem-solving, continuous improvement, and data-driven decision-making to enhance customer and seller experiences. The environment is fast-paced, team-oriented, and growth-oriented, offering opportunities to take ownership and contribute to impactful projects.

Role Description The Assistant Manager at Meesho Support will oversee day-to-day operations for a designated support function, ensuring service quality, compliance with processes, and timely resolution of issues.

Responsibilities include monitoring team performance, analyzing support metrics, preparing reports, and implementing process improvements to enhance efficiency and customer satisfaction. The role involves coordinating with cross-functional teams, managing escalations, and supporting training and development initiatives for team members.

The Assistant





Manager will also contribute to planning, resource allocation, and policy updates based on operational data and feedback. This is a full-time, on-site role based in Karnataka, India.

Qualifications

- Demonstrated experience in operations, support, or customer service management, preferably in e-commerce or a similar fast-paced environment.
- Strong analytical and problem-solving skills, with the ability to interpret data, generate insights, and drive process improvements.
- Proficiency in reporting, documentation, and using support or CRM tools to track performance and manage workflows.
- Excellent communication and interpersonal skills to work with cross-functional teams and manage stakeholder expectations.
- Proven ability to lead and motivate teams, manage escalations, and maintain service standards under pressure.
- Bachelor’s degree in business, management, commerce, or a related field; advanced qualifications are an advantage.
- Comfort with on-site work in Karnataka, India, and flexibility to adapt to changing business needs and schedules.

📌 Assistant Manager (Karnataka)
🏢 Meesho Support
📍 Karnataka