We are looking for a dynamic and empathetic Assistant Clinic Manager with a clinical background (BDS / BPT / Allied Health Sciences) to manage patient journeys, consult conversion, and front-office clinical operations. You will act as the primary bridge between the patients, doctors, and internal administrative departments.
Key Responsibilities:
- Patient Consultation &
- Onboarding: Greet walk-in and Tele-calling patients, understand their queries and requirements, and explain treatment plans clearly.
- Appointment &
- Flow Management: Schedule OPD/Hybrid or Online consultations, manage doctor schedules, and ensure a smooth waiting-area flow.
- Treatment Follow-ups: Coordinate pre- and post-treatment follow-ups, recovery tracking, and adherence to prescribed Excimer and Phototherapy plans.
- Conversion &
- Counseling: Handle patient queries regarding treatment costs, and guide them through service enrollment with empathy.
- Department Coordination: Coordinate seamlessly with doctor, billing, and lab/diagnostic teams.
- Records &
- Reporting: Maintain digital patient records, clinic software entries, and daily operational reports.
Desired Candidate Profile:
- Education: Degree in Dentistry (BDS) or Physiotherapy (BPT/MPT) preferred.
- Experience: Minimum 2-3 years of experience in patient care coordination, medical counseling, or healthcare front-desk management.
Skills:
- Robust communication and interpersonal skills in English and Hindi.