Job Brief

Fenyr Healthcare Management is seeking ambitious, articulate, and detail-oriented entry-level graduates to join our US Healthcare Revenue Cycle Management (RCM) team as Trainee AR Callers / Freshers for Physician Billing/ Hospital Billing. In this role, you will undergo intensive training in US healthcare billing workflows, insurance claim lifecycle management, and US business communication. Once onboarded, you will act as a primary point of contact with US insurance companies (commercial and government payers) to follow up on pending claims, resolve basic claim denials, and accelerate revenue recovery for our US healthcare clients.

Key Responsibilities & Duties

· Contact US commercial (Eg: BCBS, Aetna, Cigna, UHC) and government (Eg: Medicare, Medicaid) insurance payers via interactive voice response (IVR) phone systems, representative calls, and online payer portals to obtain real-time claim (CMS 1500/ UB 04) processing status.

· Analyze primary claim denial reason codes (CARC/RARC) for unpaid or rejected claims (e.g., patient eligibility mismatch, missing modifiers, timely filing query, or coordination of benefits). Coordinate with internal billing and coding mentors to resubmit corrected claims.

· Meticulously log standardized account notes, insurance representative names, call reference numbers, expected payment amounts, and check status details into practice management (PM) / EHR billing software.

· Review Explanation of Benefits (EOB) and Electronic Remittance Advice (ERA) documents to verify correct insurance payment posting, allowed amounts, and patient liability balances (copays, deductibles, coinsurance).





- · Achieve target daily call volume and account touch quotas while strictly adhering to HIPAA privacy standards, patient confidentiality laws, and internal & external quality guidelines.

Core Competencies

· Ability to logically examine unpaid claim records, trace basic billing discrepancies, and determine correct initial follow-up steps.

· High tolerance for navigating automated phone trees (IVR queues), long hold times, and maintaining enthusiasm through repetitive calling cycles.

· Precision when reading EOB line items, verifying claim numbers, and entering audit-ready documentation into billing platforms.

Professional Competencies

· Excellent verbal communication skills in English with a clear, neutral accent suited for skilled telephone conversations with US insurance representatives.

· Strong telephone manners, active listening skills to capture complex representative feedback, and professional tone control.

· Fast absorption of feedback during initial training modules, willingness to learn complex payer policies, and adaptability to operational quotas.

Requirements & Qualifications

· Bachelor's degree in any discipline or 3-year diploma after 12th standard

· Flawless written and spoken English communication skills with clear articulation.

· 100% willingness to work in US Night Shifts (overlapping US business hours) at Fenyr's facility.

· Basic proficiency in MS Excel, MS Word, web browsers, and fast keyboard typing (minimum 30 WPM).

Job Title: Trainee AR

Department: Operations

Employment Type: Full-Time

Work Shift: US Shift / Night Shift (Overlapping US Business Hours)

Location: On-site / Hybrid

📌 AR caller (Tamil Nadu)
🏢 Fenyr Healthcare Management
📍 Tamil Nadu