Job highlights
- Performs hardware software installs,desk moves,adds and changes as required.
Job Title Apprentice - Desktop Support
Job Details
Job Locations: IN-Pune
Category: Information Technology
Position Type: Intern
Job Summary The primary job function will focus on the global support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.
Responsibilities
- Work collaboratively across Business, IT Operations, IT Applications teams to quickly resolve desktop issues, set up and maintain desktop configurations and fine tuning, and keep desktops current with the latest patches and updates.
- Responsibility for resolution of incidents assigned via the Incident Management System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets
- Interface directly with and interview partner teams to define application purpose,
hardware/application dependencies, support standards, including testing strategy, response requirements, and escalation points.
- Follow best practices for desktop support with a focus on continuous improvement
- Performs hardware software installs, desk moves, adds and changes as required.
- Apply trouble shooting and problem-solving skills to guide and assist the user community on issues related to design, development and deployment of desktop hardware, and desktop applications.
- Collaborate with application project teams by participating in project UAT testing for desktop dependencies
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Apprentice - Desktop Support (Pune)
🏢 Stonex
📍 Pune