Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Dynamics 365 Operations Functional

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth business operations. The position demands continuous monitoring, analysis, and collaboration with different teams to ensure the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Facilitate knowledge sharing sessions to promote best practices and continuous improvement within the team.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Dynamics 365 Operations Functional.
- Strong analytical skills to diagnose and troubleshoot complex system issues.
- Experience in managing and supporting enterprise resource planning systems.
- Ability to interpret business processes and translate them into technical solutions.
- Excellent communication skills to liaise effectively with cross-functional teams.
- Capability to document technical findings and create user-friendly support materials.

Additional Information
- The candidate should have minimum 7.5 years of experience in Microsoft Dynamics 365 Operations Functional.
- This position is based at our Kolkata office.
- A 15 years full time education is required.

📌 Application Support Engineer (Kolkata)
🏢 Accenture in India
📍 Kolkata