Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services

Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference

Record after-call actions and perform post call analysis for the claim follow-up

Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact

Provide accurate product/ service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of advantages received, etc prior to making the call For fresher we train 30days and get them joined in MNC at METRO CITIES.

Job Requirements

Experienced candidates need to meet the following qualification criteria to be considered:





8 months to 5 years experience in accounts receivable follow-up for US healthcare customers

Fluent verbal communication abilities/call center expertise

Knowledge in A/R fundamentals will be preferred

Willingness to work continuously in night shifts

Basic working knowledge of computers.

Prior experience of working in a medical billing company and the use of medical billing software will be considered an advantage. empskill and itech care pvt ltd will provide training on the client's medical billing software as part of the training.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits

- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Account Receivable (Bengaluru)
🏢 EMP SKILL u0026 ITECH CARE
📍 Bengaluru