Support Caller – Customer & Student Support (EdTech)

Company: Scholars Foundation
Job Type: Full-Time
Work Mode: 100% Remote / Work From Home
Experience Required: 6 Months – 2 Years
Salary: ₹1.8 LPA – ₹3.0 LPA (Based on Experience & Performance)
Working Hours: Flexible 9-Hour Shift
Weekly Off: One Fixed Weekly Off

About Scholars Foundation

Scholars Foundation is a rapidly growing EdTech organisation dedicated to nurturing future achievers through personalised mentorship, competitive examination preparation, and academic innovation.

We help students build robust conceptual foundations, critical thinking abilities, and the skills required for long-term academic success.

We offer an opportunity to:

- Work in a fast-paced, high-impact remote environment.
- Gain experience in student support and customer relationship management.
- Interact with students, parents, and academic teams.
- Develop communication, coordination, and problem-solving skills.
- Grow in a performance-driven organisation that values accountability and ownership.

Role Overview

We are looking for a responsible, confident, and communication-oriented Support Caller to manage incoming and outgoing calls with students and parents.

The candidate will serve as an important communication point for Scholars Foundation, ensuring timely query resolution, systematic follow-ups, accurate record maintenance, and a smooth support experience throughout the student journey.

Key Responsibilities1. Inbound & Outbound Calling

- Handle incoming calls from students and parents.
- Make outbound follow-up calls regarding student queries, class updates, schedules, and pending issues.
- Provide accurate information and appropriate assistance.
- Maintain professional and courteous communication during every interaction.

2. Student & Parent Query Resolution

- Understand and address student and parent concerns.
- Assist with class schedules,



online platform access, attendance, and general operational queries.
- Listen actively and provide clear, helpful responses.
- Identify complex academic or technical issues and escalate them to the relevant teams.

3. Follow-ups & Issue Tracking

- Maintain systematic records of all calls and conversations.
- Ensure timely callbacks and follow-ups.
- Track pending queries until they are resolved.
- Coordinate with relevant departments to ensure no customer concern remains unattended.

4. Documentation & Reporting

- Maintain accurate call logs, student feedback, and support records.
- Update internal Google Sheets, Excel files, or CRM systems.
- Prepare daily call reports and support activity summaries.
- Track query statuses and ensure timely reporting.

5. Cross-Functional Coordination

- Coordinate with academic coordinators, operations, and admissions teams.
- Communicate student concerns to the appropriate departments.
- Ensure smooth information flow between students, parents, and internal teams.
- Help prevent delays in resolving student support issues.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Daily call volume and successful connection rate.
- Student and parent query resolution turnaround time.
- First-call resolution rate.
- Timeliness and accuracy of follow-ups.
- Accuracy of call logs and daily MIS reports.
- Overall student and parent satisfaction.
- Timely closure of assigned support queries.

Required Qualifications & Skills





- 6 months to 2 years of experience in customer support, support calling, telecalling, or inside sales.
- Relevant internships or professional experience will be considered.
- Science background in Class 11 and 12 is preferred.
- Prior experience in the EdTech industry is an advantage.
- Excellent verbal and written communication skills in English.
- Valuable listening skills and the ability to understand customer concerns.
- Patient, empathetic, and solution-oriented personality.
- Basic proficiency in computers, Google Workspace, Excel, and Google Sheets.
- Ability to manage multiple calls, follow-ups, and support requests.
- High levels of punctuality, ownership, and accountability.
- Comfortable working independently in a remote environment.

Working Arrangement

- Work Mode: 100% Remote (Work From Home).
- Working Hours: Flexible 9-hour shift based on operational requirements and management approval.
- Weekly Off: One fixed weekly off.
- Employment Type: Full-Time.

Salary & Benefits

- Annual CTC of ₹1.8 LPA – ₹3.0 LPA.
- Compensation based on experience, communication skills, and performance.
- Opportunity to gain experience in the EdTech industry.
- Exposure to student relationship management and academic operations.
- Long-term career growth opportunities.

Application Process

Interested candidates are requested to:

- Share their updated CV.
- Include a brief summary of relevant calling, communication, or customer support experience.
- Email their application to [email protected].

Email Subject: Application - Support Caller - [Full Name]

We are looking for someone who communicates confidently, listens patiently, takes ownership of queries, and ensures that every student and parent receives timely support.

Apply now to become part of Scholars Foundation!

Pay: ₹118,000.00 - ₹300,000.00 per year

Work Location: Remote

📌 Support Telecaller (India)
🏢 Scholars Foundation
📍 India