Neiry, a neurotechnology company developing solutions at the intersection of neuroscience, hardware, and software, is setting up a neuromarketing and behavioural research laboratory in Gandhinagar, Gujarat, India, in collaboration with a local academic institution.

The laboratory will conduct research on how people respond to advertising, visual content, and other stimuli, using technologies such as eye-tracking, EEG, and physiological sensors.

We are looking for an on-site Laboratory Support Engineer to ensure the smooth day-to-day operation of the lab and its equipment, including eye-tracking systems, physiological sensors, cameras, response devices, and connected workstations. The engineer will help prepare equipment for research sessions, support experiments from a technical perspective, and troubleshoot any issues that arise.

Responsibilities

- Prepare the laboratory, workstations, and equipment for research sessions.
- Set up, connect, test, and maintain cameras, EEG and eye-tracking systems, physiological sensors, cables, adapters, and other peripheral devices.
- Support research experiments by operating and monitoring the equipment during sessions.
- Troubleshoot common technical issues related to power supply, cables, USB/Ethernet connections, drivers, software, and data transfer.
- Perform basic network connectivity checks, including IP configuration, device connectivity, and access to the local network.
- Keep accurate records of equipment status, routine checks, incidents, and troubleshooting activities.
- Escalate complex technical issues to the remote support team, providing clear descriptions, logs, screenshots,



and details of troubleshooting steps already taken.
- Follow safety procedures, manufacturer guidelines, and proper equipment-handling practices.

Requirements

- 2–4 years of experience in IT support, technical support, laboratory operations, AV/IoT equipment support, scientific equipment support, or a similar role.
- Good working knowledge of Windows, peripheral devices, drivers, USB, Ethernet, and local networks.
- Ability to perform basic network troubleshooting and identify common connectivity issues.
- Basic practical knowledge of electronics, including checking cables, connectors, power supplies, and device indicators, as well as safely replacing standard adapters or components according to instructions.
- Strong attention to detail and the ability to follow checklists, maintain documentation, and work systematically.
- Positive spoken and written English for communication with a remote technical support team.

Nice to have: Previous experience working with research equipment, EEG, eye-tracking systems, or physiological sensors.

What we offer

- An opportunity to support a new international research laboratory.
- Hands-on training during equipment installation and ongoing collaboration with our engineering team.
- Compensation and employment details are discussed individually.

Pay: ₹260,000.00 - ₹830,000.00 per year

Benefits:

- Health insurance
- Paid sick time
- Paid time off

Application Question(s):

- Do you have experience working with research equipment, EEG, eye-tracking systems, or physiological sensors?

Language:

- English (Required)

Location:

- Gandhinagar, Gujarat (Preferred)

Work Location: In person

📌 Laboratory Technical Support Engineer (Gandhinagar)
🏢 Neiry
📍 Gandhinagar