Position: Workshop Sales Representative (Calling & Lead Conversion)

Company: Nashys & Co.
Department: Marketing & Sales - Sales
Job Type: Part-time / Flexible Hours
Work Mode: Remote
Location Preference: Kerala
Language Requirements: Malayalam & English

Nashys & Co. is a premium art and design brand specialising in custom texture art paintings and creative art workshops.

Our Mini-Workshops offer participants a welcoming, hands-on opportunity to explore texture art, learn recent techniques, and create their own artwork.

We are looking for a friendly, confident, and well-spoken Sales Representative who can connect with interested participants through phone calls and digital messaging platforms, answer their questions, and guide them through the workshop registration process.

Key Responsibilities

1. Lead Calling & Engagement

- Contact potential participants who have expressed interest through Instagram, Facebook, advertisements, WhatsApp, or registration forms.
- Introduce our workshops in a clear, friendly, and engaging manner.
- Understand each participant's interests, concerns, and expectations.
- Conduct timely follow-up calls with interested leads.

2. Digital Enquiry & Message Management

- Respond promptly and professionally to customer enquiries received through WhatsApp Business, Instagram Direct Messages, Facebook Messenger, and other designated Meta platforms.
- Provide accurate information about workshops, registration procedures, fees, schedules, and availability.
- Maintain a friendly, engaging, and professional tone consistent with the brand's identity.
- Follow up with interested participants through messages when appropriate.
- Ensure incoming enquiries are addressed, tracked, and appropriately escalated when necessary.
- Coordinate conversations across calling and messaging channels to provide a seamless customer experience.

3. Workshop Enquiries & Sales Conversion

- Explain workshop details, including activities, fees, schedules, venues,



and inclusions.
- Communicate the workshop's value and experience rather than simply promoting the price.
- Address common questions and concerns professionally.
- Encourage interested participants to complete their registrations without unnecessary pressure.
- Assist participants with choosing their preferred workshop batch, subject to availability.

4. Registration & Payment Coordination

- Share official workshop brochures, registration details, and payment instructions.
- Guide participants through the booking and payment process.
- Coordinate with the internal team to verify payment confirmations.
- Follow up on pending advance and balance payments when required.
- Ensure participants receive accurate registration information.

5. Lead Management & Reporting

- Maintain accurate and up-to-date lead records in Google Sheets or the company's CRM.
- Record call outcomes, message enquiries, participant interests, follow-up requirements, and registration status.
- Update lead statuses promptly after each interaction.
- Provide regular updates on sales progress, confirmed registrations, and pending enquiries.
- Escalate complaints, unusual requests, or payment concerns to management.

Required Skills & Qualifications

- Excellent verbal communication skills in Malayalam and working proficiency in English.
- Good written communication skills for responding to customer enquiries through digital messaging platforms.
- Friendly, confident, patient, and persuasive communication style.
- Ability to build trust and maintain natural conversations over the phone and through messages.




- Familiarity with WhatsApp Business, Instagram, Facebook Messenger, and Meta Business Suite.
- Basic knowledge of Google Sheets and online registration processes.
- Strong organisational skills and attention to detail.
- Ability to manage multiple enquiries and respond within agreed working hours.
- Ability to follow up consistently without being pushy.
- Self-motivated, responsible, and comfortable working independently.

Previous experience in telecalling, customer service, social media enquiry handling, admissions counselling, or inside sales is preferred but not mandatory.

An interest in art, creative activities, lifestyle experiences, or workshops would be an added advantage.

Performance Expectations

Success in this role will be evaluated based on:

- Timely contact with assigned leads.
- Prompt and professional responses to WhatsApp and social media enquiries.
- Quality and professionalism of customer interactions across calls and messages.
- Conversion of qualified enquiries into confirmed registrations.
- Consistency and effectiveness of follow-ups.
- Accuracy of lead records and reporting.
- Participant satisfaction during the registration process.

We value meaningful conversations and positive customer experiences over aggressive sales practices.

Compensation

Fixed remuneration with performance-based incentives, depending on experience, availability, and mutually agreed targets.

Further details will be discussed during the selection process.

How to Apply

Interested candidates may share their CV, relevant experience, language proficiency, and availability with Nashys & Co.

Nashys & Co.
Crafting Textures, Defining Spaces.

Pay: From ₹7,000.00 per month

Benefits:

- Flexible schedule
- Work from home

Education:

- Bachelor's (Preferred)

Location:

- Calicut, Kerala (Required)

Shift availability:

- Night Shift (Preferred)

Work Location: Remote

📌 Sales Representative (Kozhikode)
🏢 Nashys
📍 Kozhikode