Industry: Retail – Sportswear / Footwear / Lifestyle
Department: Retail Operations
Experience: 3–6 Years
Qualification: Graduate (preferred)
Location: Multiple Locations - Hyderabad
Employment Type: Full-Time

Role Overview

We are looking for a dynamic and result-oriented Store Manager to lead retail store operations, drive business growth and deliver an exceptional customer experience. The ideal candidate should have strong sales acumen, excellent people-management skills and the ability to consistently achieve business targets while maintaining operational excellence.

Key Responsibilities

1. Sales & Business Performance

- Drive overall store sales and achieve monthly, quarterly and annual business targets.
- Monitor key retail KPIs including Conversion Rate, ATV, UPT, ASP and Sales per Square Foot.
- Analyse daily, weekly and monthly sales performance and identify business opportunities.
- Develop and execute action plans to improve sales productivity and business performance.
- Drive customer acquisition, retention and repeat purchases.

2. Team Management & Development

- Lead, motivate and develop the store team to achieve business objectives.
- Drive individual sales targets and productivity through regular performance reviews.
- Conduct daily briefings, product training and sales coaching.
- Ensure effective manpower planning, attendance management and staff scheduling.
- Identify talent and build a strong succession pipeline within the store.

3. Customer Experience

- Ensure high standards of customer service and brand experience.
- Drive customer engagement,



relationship building and loyalty initiatives.
- Handle customer escalations and ensure timely resolution.
- Ensure the team delivers personalised product recommendations and effective selling.

4. Store Operations & Compliance

- Ensure adherence to company policies, SOPs and operational guidelines.
- Maintain inventory accuracy, stock availability and effective stock management.
- Monitor shrinkage, stock audits and loss-prevention measures.
- Ensure excellent visual merchandising and store presentation.
- Maintain store hygiene, safety and overall operational standards.

5. Reporting & Business Planning

- Track and analyse store performance through daily and monthly reports.
- Monitor business trends, identify gaps and implement corrective action plans.
- Ensure accurate reporting and timely communication with the Area Retail Manager.

Desired Candidate Profile

- 3–6 years of experience in organised retail, preferably in footwear, apparel, sportswear or lifestyle brands.
- Minimum 1–2 years of experience handling a store independently.
- Strong understanding of retail sales metrics and business KPIs.
- Proven track record of achieving sales targets.
- Excellent leadership, communication and team-management skills.
- Strong analytical, problem-solving and decision-making abilities.
- People Leadership
- Customer Centricity
- Analytical & Problem-Solving Skills
- Operational Excellence
- Planning & Execution

Pay: ₹25,000.00 - ₹65,000.00 per month

Perks:

- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Store Manager (Hyderabad)
🏢 Puma India
📍 Hyderabad