We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Data Specialist I
The Data Support Specialist I (DS I) is a mid-level technical support role responsible for the on-boarding, accuracy, and maintenance of all client inventory. The Data Support team works side-by-side with the Development and Customer Support teams by assisting with complex inventory configurations for clients. This position facilitates technical data and product expertise for issues beyond the scope of the Customer Support (CS) and Enterprise (ENT) teams. As a Data Support specialist, you will be tasked with the responsibility of completing the cases assigned to you during the day via SalesForce, handle inbound client calls, and support our internal teams on all aspects of inventory data via escalation channels. In addition to daily responsibilities, you will be tasked with more complex projects to complete and will be held to a high level of accuracy and attention to detail. This is a remote mid-level level position, based out of the Headquarters office (Rockville, MD).
Employ a diverse array of tools and methodologies to deliver superior technical support to our clients and Tier 1 teams, while upholding adherence to industry-leading protocols, compliance requirements, and program mandates.
Execute and manage assigned casework with meticulous attention to detail, ensuring data integrity, alignment with quality benchmarks, and consistency for established procedures.
Demonstrate proficient familiarity with data analysis, our core systems, processes, applications, and the intricacies of DQL (DealerOn Query Language).
Configure and troubleshoot inventory data syndication via FTP and API protocols (e.g.,



Implement intricate Lot Source configurations and data-flow logic to accommodate complex requirements.
Investigate and rectify data anomalies such as pricing discrepancies and missing vehicle/photo records via data analysis and DQL debugging.
Generate and manage data exports and imports between our platform and various third-party and OEM program sources.
Deliver comprehensive phone support to clients, interdepartmental teams, and third-party entities.
Swiftly troubleshoot and resolve customer data inquiries with precision and efficiency.
Actively author technical Knowledgebase articles and other technical documentation for consumption by the support team and customer community.
Required Skills/Experience

- Bachelor's Degree in computer science, web design, technical project management, or equivalent program and certification.
- Ability to consistently demonstrate strong customer service phone proficiencies that encapsulate sound technical knowledge, professionalism, empathy, and communication skills.
- Experience in a technical contact center workplace that includes the ability to effectively troubleshoot issues to their root cause and providing accurate resolutions in a timely manner.
- 2+ years of technical support delivery experience.
- Previous knowledge and experience working with a database (SQL)
- Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud.
- Experience with at least one content management system (CMS) such as WordPress, Drupal, Joomla.
- Working knowledge with the Agile methodology and ticket management systems such as JIRA.
- Exhibit robust data management proficiencies.
- Uphold adherence to company standards to ensure the quality of work.
- Preferred Skills/Experience

Minimum of 2 or more years of relevant experience.
Working knowledge of HTML/CSS
Strong working knowledge of the Internet operations, computer systems and Microsoft Office products (Word, Excel and Outlook)
Reliably delivers high-quality results under any circumstances, consistently meeting or surpassing deadlines and expectations.

📌 Data Specialist (SQL) (Pune)
🏢 DealerOn
📍 Pune