About Position:
We are looking for a Conversational AI / Voice Architect (GCP CCAI) to design and build intelligent customer engagement solutions using Google Cloud. The role involves developing AI-powered voice and chatbots integrated with contact center platforms, telephony systems, and enterprise applications.

Role: Voice Architect (GCP CCAI)
Location: Pune / Bangalore
Experience: 8–12 Years
Job Type: Full Time Employment

What You'll Do:

Design, develop, and deploy conversational applications using Dialogflow CX & ES
Implement solutions on Google Contact Center AI (CCAI), Agent Assist, and CCAI Insights
Integrate bots with IVR systems, SIP/VoIP, and contact center platforms (Genesys, Avaya, etc.)
Build backend integrations using APIs, Webhooks, Cloud Functions, and Cloud Run
Design conversation flows, IVR journeys, and VUI experiences
Optimize intent recognition, entity extraction, and conversation performance
Monitor and analyze bot performance using BigQuery, Looker, and analytics tools

Expertise You'll Bring:

Hands-on experience with Google Cloud Platform (GCP)
Strong expertise in:
Dialogflow CX & ES
CCAI Platform (Agent Assist, CCAI Insights)
Experience with IVR / Telephony / SIP / VoIP integrations
Strong understanding of Conversational AI, NLP, and NLU concepts
Experience in Python, REST APIs, Webhooks
Hands-on with Cloud Functions / Cloud Run
Knowledge of conversation design, IVR design, and VUI best practices
Experience with BigQuery, Looker, and monitoring tools




Ability to troubleshoot production issues and collaborate with stakeholders
Bachelor's/master's degree in computer science, IT, or related field

Benefits:

Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Prospect to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

'Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.'

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