Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

We are looking for an experienced, proactive and innovative professional that is keen to join as a Senior Site Reliability Engineer! They work closely with over 50 Product Engineering teams that develop our products and services, as well as with the Technical Platform Engineering, Security and Architecture teams to understand the reliability requirements, design and implement solutions, and promote them for adoption and usage.

Join our vibrant team of diverse and experienced engineers where cutting-edge technology meets innovation. Be a part of Nexthink's Digital Employee Experience technological revolution, ensuring our global customers enjoy a seamless user experience. As a Senior Site Reliability Engineer, you will:

Implement and manage cloud-native systems (AWS) using best-in-class tools and automation.

Operate and enhance Kubernetes clusters, deployment pipelines, and service meshes to support rapid delivery cycles.

Define and maintain SLOs, SLAs, and error budgets, and proactively address availability and performance issues.





Monitor infrastructure and applications ensuring high-quality user experiences.

Participate in a shared on-call rotation, responding to incidents, troubleshooting outages, and driving timely resolution and communication.

Act as an Incident Commander during the on-call duty and coordinate cross-team responses effectively to maintain an SLA.

Work closely with software engineers to embed observability, fault tolerance, and reliability principles into service design.

Automate runbooks, health checks, and alerting to support reliable operations with minimal manual intervention.

Support automated testing, canary deployments, and rollback strategies to ensure safe, fast, and reliable releases.

Minimum Bachelor's degree in Computer Science or equivalent practical experience.

- 5+ years of experience as a Site Reliability Engineer or Platform Engineer with solid knowledge of software development best practices.
- Strong hands-on experience with public cloud services (AWS, GCP, Azure) and supporting SaaS product.
- Strong programming or scripting skills (e.g., Python, Go, Bash...), and experience with infrastructure-as-code (e.g. Proficiency with Kubernetes, container-based deployment (e.g., Docker) and related ecosystems (e.g., Experience supporting multi-tenant microservices architectures.




- Experience with CI/CD pipelines & tools (e.g., Experience with managing monitoring solutions (e.g. Datadog).
- Comfortable participating in a rotating on-call schedule, managing critical incidents, and leading post-incident reviews.
- Deep understanding of Linux systems, networking, and common troubleshooting practices.
- Solid understanding of the network stack (e.g., cloud architectures (VPC, subnets, firewalls, load balancers), service mesh (e.g., Knowledge of zero-downtime deployment strategies, blue/green and canary releases.
- FedRAMP experience is a big plus.
- Experience with chaos engineering or resilience testing practices.
- Excellent problem-solving skills, collaborative mindset, and a strong grasp of agile, iterative development.
- Excellent written and verbal skills in English.
- The prior experience with any of the above-mentioned tools is a bonus, but not a must! We welcome candidates with different level of background and experience. We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

📌 Senior Site Reliability Engineer - Platform Engineering (Bengaluru)
🏢 Nexthink
📍 Bengaluru