Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Legitimate Cvent recruiting communications will come from accounts formatted as ' [HIDDEN TEXT] ' email address. Cvent will never request payment or ask for sensitive personal or financial information through chat or social media platforms. Cvent is not responsible for losses or damages arising from communications, payments, or disclosures made to third parties impersonating Cvent.

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We have a rewarding and lucrative SDA position in the PSG-Events team for graduates with minimum 1 year of experience working on the Events tool in Client Services. SDAs will be dedicatedly working with Cvent's Enterprise clients and shall be responsible for implementing their event requirements in Cvent software and provide support for the entire event life cycle. In addition, they will be required to prospect,



gain proficiency in the Events Solution, drive Platform adoption and up sell their accounts. This job involves the person to learn all the features of the Events tool including OnArrival to support the onsite setup.

Work independently on Event Projects for dedicated Enterprise clients

Work closely with Project Manager and the team in a Project Management environment

Work with other departments such as Sales, Creative, Technology, and Crowd Compass

Produce client deliverables such as event registration website, onsite setup,

Track time spent on projects and report it in SF repository system

Manage large scale and complex projects

Travel On-Site if requested by the client

Follow the process and produce quality projects

Provide exceptional customer service which results in renewals

Minimum of 1 year of work experience

Excellent communication skills in English (spoken and written). Must have knowledge about project management (scope, risk and time management). Should possess exceptional client servicing skills and ability to work independently and manage multiple projects, responsibilities and competing priorities in a quick-paced environment

Knowledge of HTML will be an added advantage

Proficient in leveraging common AI tools to support and accelerate client product adoption

AI chat/email assistant, automated task managers, or smart analytics tools) to support operational efficiency and productivity

Coursera, Google AI Essentials, or LinkedIn Learning courses) to support adoption of emerging technologies in daily tasks

📌 Technology Service Delivery Analyst (Gurugram)
🏢 Cvent
📍 Gurugram